Frequently asked questions

What are our business hours?

Monday to Friday, 8:00 a.m. to 5:00 p.m.

Where are you located?

Costa Rica — San José, San Pedro, Lourdes de Montes de Oca.

Do you offer your services nationwide (Costa Rica)?

Yes. Thanks to our technology platforms, we can connect with clients and provide excellent service across the entire country.

How much experience do we have in the market?

We have more than 10 years of experience, ensuring deep process knowledge and continuous improvement across every project and client relationship.

How can I contact you?

You can contact us by phone: +506 4052-9340, or by email comercial@iccbpo-ai.com

How can I become part of International Contact Center & BPO Solutions?

You can send your information to the address: recursoshumanos@iccbpo-ai.com

What is a BPO service?

Business Process Outsourcing (BPO) is a business strategy in which a company hires a third-party provider to handle specific business tasks that are normally performed in-house — such as customer service, data processing, or document management. The main goal of BPO is to improve efficiency and reduce costs by outsourcing specific tasks to specialized providers, allowing companies to focus on their core competencies and strengthen their ability to compete in the market. There are several types of BPO, including general business-process BPO, back-office BPO, and front-office BPO — each tailored to a company's specific needs. Choosing the right BPO provider, and setting a clear strategy, is essential to meeting your business goals and maximizing the value of the partnership.

What is an omnichannel BPO service?

An omnichannel BPO service combines the advantages of business process outsourcing with the ability to deliver a seamless, consistent customer experience across multiple channels — phone calls, email, live chat, social media, and more. Rather than treating each channel separately, omnichannel service integrates them into one connected experience, so customers get the same quality of support no matter how they reach out. An omnichannel BPO provider can tailor solutions to each client's specific needs, and can gather and analyze data from every channel to improve visibility into customer behavior. In short, omnichannel BPO combines outsourced operations with a connected, multi-channel customer experience — improving both efficiency and service quality, and driving stronger customer satisfaction and loyalty.

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We are ICC & BPO

We are a cutting-edge company in the field of omnichannel technologies, offering a wide variety of services, from customer service and technical assistance to sales and advisory services.